By JILL SCOTT, Marketing Director
jscott@actsoft.com
Published: Monday, July 27, 2009
Tampa, FL: In today’s challenging business environment, success stories are a welcome
diversion. Tampa-based Actsoft, Inc. is proud to be recognized as Frost & Sullivan’s
2009 North American Customer Service Leadership Award recipient in the Mobile Resource
Management (MRM) market.
As one of the world’s most respected developers of
MRM software, the company is
thriving by consistently meeting the ever-evolving needs of businesses with a mobile
work force. Cemented by a concrete commitment to unparalleled customer service,
their software powers thousands of successful businesses every day. At a time when
many corporations are downsizing, Actsoft is upsizing – specifically in its customer
care department. Within the last six months, they have aggressively increased personnel
in that area, and continue to recruit talent.
“It’s just good math” states Eric Rabinovitz, VP of Operations. “In today’s competitive
environment it is much easier to keep a current customer happy than it is to mine
for new ones. We quickly realized that one distinguishing feature setting Actsoft
apart from our competitors is the agility and ability to focus on our customers.
Don’t get me wrong, we’re still working diligently on new acquisitions, but once
on board, we focus on treating them like gold.”
With approximately 110 personnel, ten-year-old Actsoft is small enough to be responsive,
yet tenured enough to be respected. The current Mobile Resource Management industry
is very competitive. This emerging technology harnesses the power of
GPS and wireless
functionality in cell phones (and other devices), and turns that information into
an organizational management tool, enabling businesses to efficiently run a mobile
workforce from the office. Used to its full potential, customers see almost immediate
return on investment, most remarkably in decreased fuel consumption and job completion
rates.
Actsoft’s business model for customer service and retention is impressive. Impressive
enough to be award winning. When asked how the company continues to grow and remain
one of the premier forces in the
MRM world, CEO and Founder Tom Mitchell simply
states, “We are pleased to receive an award for customer care, because that is what
our business is all about, building relationships.”