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Utilities

UtilitiesWhen a water line breaks and starts flooding a basement or a fallen tree limb leaves a family sitting at home in the dark, a quick response is not only expected, it’s critical to the overall welfare of the community. Any company that dispatches field workers to serve the public must have the ability to contact them at all times. Knowing your technicians’ locations allows you to more efficiently send them from job to job by optimizing routes. Managing field employees effectively — along with the added benefit of streamlining the time-draining administrative processes — ultimately helps increase productivity, profits and customer service.

Overview
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What's Next

Significantly reduce operating costs. Increase employee productivity.
Improve customer relationships.


In the Field
  • Send and receive accurate, up-to-the-minute, updates and changes
  • Reduce unproductive trips to the office
  • Accurately record data and control inventory
  • Provide workers or drivers with a greater sense of accountability
  • Increases worker satisfaction by reducing unnecessary paperwork
  • Panic button notifies office immediately in case of emergency or dangerous situation
  • Focus on servicing customers in a timely and efficient manner
In the Office
  • Quickly assign the right resource, with the right equipment, to the right location, at the right time...and know the impact to the currently assigned schedule
  • Know where your field staff is at all times
  • Route optimization and mileage verification reduce mileage costs
  • Receive GPS location updates and alerts (Speed, stops, etc.) on worldwide streaming maps
  • Track progress against an approved schedule
  • Provide factual data for regulatory and compliance reporting purposes
  • Ensure compliance with predefined policies
  • Reduce the burden of manual processes
  • Mitigate risk with automatic alerts if resources or critical jobs fall behind schedule
  • Be immediately informed if there is an emergency or dangerous situation
  • Easy-to-use client and web based management tools integrate with existing systems


Your Customers
  • Reduce response times in critical situations
  • Match worker skill sets and equipment with job requirements
  • Verify when jobs are completed – all information is time, date and location stamped

Bottom Line

In business there are only three ways to make money. INCREASE SALES, REDUCE COST, and RETAIN CUSTOMERS. Actsoft gives you to tools to do all three.